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Terms Conditions You Accept When You Open a c99 Account

These terms govern how you open your account, fund it through bKash, Nagad or Rocket, place bets on cricket and football markets, spin slots, and request withdrawals.

Account eligibilityDeposit & withdrawal rulesBetting conductBangladesh payment termsContact support anytime

Browse Lobby Read FAQ

ACCOUNT SECURITY

How We Handle Your Account Data and Payments

We collect your registration details, payment records and betting history to run your account, verify withdrawals and meet regulatory requirements where applicable. Your data stays on secure servers; we do not sell it to third parties. Cookies track your session so you stay logged in across pages. You can request a copy of your data or ask us to delete your closed account by contacting support.

Data we collect

Registration details, phone or email for login, bKash, Nagad or Rocket transaction IDs, betting history, IP address and device type. We use this to verify your identity, process payments, and prevent duplicate or fraudulent accounts.

Payment security

Deposits and withdrawals pass through encrypted channels. We store transaction references but not your wallet PIN or password. Withdrawal requests trigger identity checks to confirm the account owner is making the request.

Session cookies

We set cookies to keep you logged in, remember your language preference, and track which pages you visit so we can improve the lobby layout. You can clear cookies in your browser settings anytime.

Data requests

Email support to request a copy of your account data, update your registered phone or email, or ask us to delete your information after you close your account. We respond within a reasonable time under applicable data laws.

How These Terms Apply to Your Account

c99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We operate c99 for visitors in regions where local law permits online betting and casino access. Availability depends on your jurisdiction — you confirm you are eligible under your local law when you register. These terms set out your rights and responsibilities: you must be of

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legal age, provide accurate registration details, and use your own payment method when you deposit via bKash, Nagad or Rocket. We reserve the right to verify your identity and payment source at any time, especially before processing a withdrawal. Accounts found using false information, sharing credentials,
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or violating betting conduct rules may be suspended or closed, and any related funds forfeited. You agree not to use the platform for money laundering, fraud, collusion or any activity that harms other players or the platform. We may update these terms from time to time;
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continued use after an update means you accept the revised version. Disputes are handled through our support channel first; if unresolved, the matter proceeds under the laws of the jurisdiction in which we are established. Your account balance, pending bets and transaction history remain visible in
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your wallet dashboard. You may close your account at any time by contacting support, and we will process any eligible balance according to our withdrawal verification process. By clicking the registration button, you confirm you have read, understood and agreed to these terms in full.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS QUESTIONS

Reach Us About Account or Terms Issues

If something in these terms is unclear, or you need help with account eligibility, Deposit references, or withdrawal holds, our support team explains how the rules apply to your situation. Open a live chat from the lobby footer, send an email with your account reference, or check the FAQ for common rule questions before you contact us.

Terms & Conditions FAQ

You must meet the legal age for online betting in your region. We may ask for ID verification before approving your first withdrawal to confirm your age and identity match the registered details.

Availability depends on your local law and eligible regions. When you register, you confirm you are in a jurisdiction where online betting is permitted. We may restrict access from certain locations.

You will not receive the OTP code to complete registration. Double-check your number before submitting. If you already registered with an incorrect number, contact support with proof of identity to update it.

We verify that the wallet or bank account used for deposits matches your registered details to prevent fraud and ensure the withdrawal goes to the rightful account owner. This is standard practice.

No. Each account is for one person only. Sharing credentials or allowing another person to place bets under your account violates these terms and may result in account suspension and forfeiture of funds.

Contact support via live chat or email and request account closure. We will settle any pending bets, process eligible withdrawals, and close the account. You can reopen it later by contacting us again.

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