Reference

Privacy Policy — How We Handle Your Account Information

We collect and protect the information you share when you open an account, deposit through bKash, Nagad or Rocket, and play our games. This policy explains what we gather, how we use it, and the rights you hold over your data.

Account data protectionMobile wallet privacyContact and access rightsCookie and device trackingRetention and deletion
c99 Privacy Policy — How We Handle Your Account Information
PRIVACY QUESTIONS

Contact Us About Your Data

If you want to request a copy of your personal data, ask us to correct account information, or delete your data where local law permits, reach our support team through any of these channels. We aim to respond to privacy requests within a reasonable timeframe.

Live chat Open the chat widget on any page of c99 and ask our team for data access, correction or deletion requests. Our operators will verify your account and guide you through the steps.
Email support Send your privacy request to the support email address shown in your account footer. Include your registered mobile number and account username so we can verify your identity before processing the request.
Account settings Log into your c99 account and navigate to the profile section to view the personal data we hold, update your contact details, or submit a data deletion request directly through the self-service panel.
DATA PRACTICES

How We Protect and Manage Your Information

We built c99 around secure account flows and transparent data handling so you know what happens to your information at every step. From the moment you register to the day you request data deletion, we follow consistent practices grounded in technical safeguards and clear retention policies.

Collection and use

We collect your name, mobile number, wallet identifiers for bKash, Nagad and Rocket, device fingerprint, IP address, and gameplay history to verify deposits, process withdrawals, detect duplicate accounts, and provide customer support. We do not gather data beyond what account operation and local law require.

Storage and security

Your account data lives on encrypted servers behind firewall protection. Payment details for bKash, Nagad and Rocket are tokenised so we never store your wallet PIN or full credentials. Access to personal information is limited to authorised staff who need it for support, fraud prevention or compliance tasks.

Cookies and tracking

We use session cookies to keep you logged in, analytics cookies to measure site performance, and device-fingerprint scripts to detect account-sharing or bot activity. You can disable non-essential cookies through your browser settings; doing so may prevent auto-login and personalised game recommendations.

Retention and deletion

We keep your account data for as long as your account remains active and for a period after closure as required by local law in eligible regions for audit and dispute resolution. You can request data deletion by contacting support; we will erase records not subject to legal retention obligations within a reasonable timeframe.

Common Questions About Your Data on c99

We collect your full name, mobile number, date of birth, and wallet details for bKash, Nagad or Rocket when you open an account. We also log your device type, IP address and browser fingerprint to verify identity and prevent duplicate registrations.

We share transaction data with bKash, Nagad and Rocket to process deposits and withdrawals, and with game providers to deliver live casino tables and slots. We do not sell your information to marketing companies or unrelated third parties outside payment and platform operations.

Log into your account, open the profile settings, and submit a data access request. Alternatively, contact our support team via live chat or email with your registered mobile number. We will provide a summary of your account data within a reasonable timeframe.

Yes. Contact our support team through live chat or email and request account closure and data deletion. We will erase your personal information except for records we must retain under local law in eligible regions for audit or dispute purposes.

We use session cookies to keep you logged in, analytics cookies to track site performance, and security cookies to detect unusual login patterns. You can disable optional cookies through your browser settings, though this may affect auto-login and personalised game suggestions.

We retain transaction records for the duration your account is active and for a period after closure as required by local regulations in eligible regions. You can view your payment history in the account wallet section at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.